Inviting a user is just step 1—step 2 is deciding exactly what they can (and can’t) touch inside your Smilii account. Below is a concise guide to every permission we make available, followed by permission configurations we recommend for the most common scenarios our customers ask about.
1. What each permission actually does
| Permission | What it allows | Typical risks & notes |
|---|---|---|
| Modify Master Account Profile | Edit the main client profile (name, address, company, VAT, password, etc.). | Gives the guest the keys to your billing identity—grant sparingly. |
| View & Manage Contacts | Add, edit, or delete sub-contacts (billing, tech, abuse). | Useful if the guest is your in-house finance or IT lead. |
| View Products & Services | See every hosting plan, server, or add-on you're subscribed to. | Required for anything service-related (e.g., opening File Manager or Plesk). |
| View & Modify Product Passwords | Reset hosting control-panel or database passwords. | Essential if you outsource sysadmin work; dangerous if you don’t trust the person. |
| Perform Single Sign-On | One-click login from the client area into Plesk/File Manager. | Only works when paired with View Products & Services. |
| View Domains | View all domain registrations (WHOIS, expiry, status). | Safe read-only choice for legal teams or brand-protection partners. |
| Manage Domain Settings | Change nameservers, WHOIS details, lock status, approve transfers. | Hand this out only to people you’d trust with domain theft prevention. |
| View & Pay Invoices | See invoices, add payments, credits, or refunds (if payment info on file). | Needed by bookkeepers; still safer than full account control. |
| View & Accept Quotes | Approve, reject, or download quotations. | Good for decision-makers in larger teams. |
| View & Open Support Tickets | Read all tickets and create new ones (any department). | Enable if you want the guest to handle technical or billing issues directly. |
| View & Manage Affiliate Account | Check clicks, commissions, and request payouts. | For marketing partners running your affiliate link. |
| View Emails | Browse every email Smilii ever sent you (renewals, invoices, alerts, etc.). | Handy audit trail, but reveals billing totals. |
| Place New Orders / Upgrades / Cancellations | Buy new services, upgrade plans, or request cancellations. | Gives the user checkout power—ideal for trusted admins only. |
| All Permissions (default) | Everything above. | Equivalent to logging in as you—grant only to co-owners or CTO-level staff. |
Tip: Permissions are additive. You can tick any combination to craft the exact access profile you need.
2. Recommended permissions configurations for common use-cases
2.1. Web-developer or agency managing a hosting plan
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View Products & Services
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Perform Single Sign-On
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(Optional) View & Modify Product Passwords – if they’ll be resetting DB or FTP passwords
This combo lets them open Plesk/File Manager in one click and handle day-to-day maintenance without touching billing or domains.
2.2. Domain-manager or brand-protection partner
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View Domains
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Manage Domain Settings
Gives full DNS, WHOIS, and transfer control but zero access to hosting plans or invoices.
2.3. Read-only domain visibility for legal/compliance
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View Domains only
Ideal when a third party merely needs to monitor expiry dates or ownership.
2.4. Bookkeeper / Accountant
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View & Pay Invoices
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View & Accept Quotes
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View & Open Support Tickets (billing department only – optional)
Keeps them inside the money lane and outside the tech lane.
2.5. Marketing affiliate partner
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View & Manage Affiliate Account
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(Optional) View Emails – if they need to verify commission notices
No visibility into your products, invoices, or domains.
2.6. Co-founder or senior engineer (full trust)
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All Permissions
Equivalent to a second master key. Use sparingly.
3. How to apply these permissions quickly
Read: How to invite new users to manage your Smilii products, services, or account
That’s it! Just the levers you need to pull so the right people have the right controls (and nothing more).